Technical Support
Contact Information for Technical Support Requests in the APAC Region
LookOut Software (APAC) provides pre-sales and post-sales technical support to all users of LookOut Software who have purchased their licenses via an authorised Channel Partner reseller or direct from LookOut Software (APAC).
You are entitled to technical support if you have a current Maintenance agreement. Technical support is also available when you are evaluating a LookOut Software product using a trial license.
LookOut Software (APAC)'s Help Desk is located in Sydney NSW Australia. The Help Desk phone is manned from 08:30 am to 5:30 pm Australian Eastern standard time from Monday to Friday (excluding public holidays in NSW). Support emails are monitored outside of these times and there is an after hours contact number for Priority one support issues..
Technical Support DOES NOT include How-Do-I support which is available via separate support options.
Use the WorldTimeServer to
check current date and time in Sydney, Australia.
You can submit support requests via:
Email: HelpDesk@lookoutsoftware.com.au
Our preferred support request method is via email as it enables the issue to be tracked with all relevant details.
When submitting support requests via email, please include your contact details, including a phone number and the best time(s) to phone, plus as much information as possible on the issue being submitted.
Phone:
Phone support requests should be limited to Priority One issues where the LookOut application is unusable and is impacting all of the business users.
If you are in Australia call: 02 9878 8090
If you are in any country in the:
- South East Asian region, or the
- Asia Pacific region, or
- you are in New Zealand
call +61 2 9878 8090
If you have an urgent technical support issue outside of these times you can call:
0412 643 498 within Australia or +61 412 643 498 from outside of Australia